This privacy policy explains how Petal Palette processes personal data in connection with its website, consultations, quotations, orders, and event floral services in Geneva and surrounding municipalities.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.
To protect privacy, we may ask for information needed to confirm the requester and locate the relevant records. We will review each request and respond within a reasonable period, taking into account any legal exceptions or obligations that apply.
Personal data is retained for the period needed to manage inquiries, prepare quotations, complete orders, document event arrangements, and meet accounting or legal obligations. When data is no longer required, it is deleted, anonymised, or otherwise securely removed from active use.
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. Continued use of the website after an update means the revised policy applies to future processing.
Personal data is used to answer inquiries, arrange consultations, prepare quotations, confirm bookings, manage deposits and scheduling, coordinate floral design details, organise preparation, delivery, and setup, process payments, maintain business records, operate and secure the website, and comply with legal obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational partners that support our business. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
We may share personal data with public authorities, courts, or other parties when required by law, regulation, or a lawful request. We may also disclose information where necessary to establish, exercise, or defend legal claims, or to respond to a valid compliance obligation.
We may process identification and contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and website usage data. Where relevant, we also process preferences shared for floral design, colour palette, seasonal selection, and service coordination.
We receive data from website forms, email or other direct communications, consultation discussions, booking and quotation steps, payment interactions, and basic technical records generated when the website is used. We may also receive limited information from service providers involved in payment processing or site operation.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and retention period.
We use standard controls to manage cookies and similar technologies. Essential cookies may be needed for basic site functions, while non-essential cookies can usually be limited or blocked through browser settings. Disabling some cookies may affect site performance or form functionality.
